Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Acceptance of Terms

Welcome to Imos Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at imosspizza.rest and all associated services, features, content, and functionalities offered through our platform (collectively, the "Services").

By visiting our website, creating an account, placing an order, subscribing to any promotional communications, or otherwise engaging with any portion of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

You must be at least eighteen (18) years of age to use our Services. By using our website, you represent and warrant that you are of legal age to form a binding contract. If you are under 18 years of age, you may only use our Services with the involvement and consent of a parent or legal guardian.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Any such changes will be effective immediately upon posting to our website. Your continued use of the website following the posting of updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for any modifications.

2. Description of Services

Imos Pizza is a food service establishment that provides customers with the ability to browse our menu, place online and in-person orders for food and beverages, schedule deliveries or pickups, participate in loyalty programs, and engage with promotional offerings and special deals. Our website, imosspizza.rest, serves as an online platform through which customers may:

• Browse our full menu of food and beverage items, including pizzas, appetizers, salads, sandwiches, desserts, and drinks;
• Place orders for delivery or carry-out (carryout);
• Create and manage user accounts for order tracking and history;
• Sign up for promotional emails, offers, and loyalty rewards;
• Provide feedback, ratings, and reviews of our products and services;
• Access information about our locations, hours of operation, and contact details;
• Make payments for orders using accepted payment methods.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, including the availability of any feature, menu item, promotion, or content, without notice or liability. We may also impose limits on certain features or restrict your access to parts or all of our Services without notice or liability.

Product availability, pricing, and menu items may vary by location. We make every effort to ensure that the information displayed on our website is accurate and up to date; however, we do not guarantee the availability of any specific menu item or promotional offer at all times or at all locations.

3. User Accounts and Registration

To access certain features of our Services, such as order tracking or loyalty rewards, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information about yourself as prompted during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account login credentials, including your password;
• Accept responsibility for all activities that occur under your account, whether or not you authorized such activities;
• Immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to refuse registration, terminate accounts, remove or edit content, or cancel orders at our sole discretion. You may not create more than one personal account, use another person's account without permission, or use your account for any commercial or unauthorized purpose.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of our Services, you agree to comply with all applicable local, state, and federal laws and regulations. You further agree not to engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services, or which may expose us or our customers to any harm or liability.

You agree that you will not:

• Use our Services for any unlawful purpose or in any manner that violates these Terms;
• Submit false, misleading, or fraudulent orders, information, or payment details;
• Impersonate any person or entity, or falsely represent your affiliation with a person or entity;
• Attempt to gain unauthorized access to any portion of our website, computer systems, or networks connected to our Services;
• Use any automated software, bots, spiders, scrapers, or other data collection tools to access, crawl, or index our website without our express written consent;
• Transmit any viruses, malware, or other harmful code or programs through our website;
• Post, upload, or distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable;
• Interfere with or disrupt the integrity or performance of our Services or related infrastructure;
• Reverse engineer, decompile, or disassemble any portion of our website or software;
• Use our Services to send unsolicited communications, spam, or advertising;
• Engage in any activity that could damage, disable, overburden, or impair our servers or networks;
• Collect or harvest personal information of other users without their consent;
• Use our Services to conduct any fraudulent, deceptive, or abusive promotions or schemes;
• Place fictitious, duplicate, or abusive orders for the purpose of disrupting our operations.

Any violation of these prohibited activities may result in the immediate suspension or termination of your account and access to our Services, and may subject you to legal liability. We reserve the right to report any such activities to appropriate law enforcement authorities.

5. Ordering, Payments, and Pricing

5.1 Orders

When you place an order through our website, you are making an offer to purchase the selected food items and services at the prices displayed. All orders are subject to acceptance and confirmation by us. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to: unavailability of menu items, inaccuracies in pricing or product descriptions, or suspected fraudulent activity.

Orders placed online are subject to preparation time and availability. Estimated delivery or pickup times provided on our platform are estimates only and are not guaranteed. We are not responsible for delays caused by third-party delivery providers, weather conditions, traffic, or other factors beyond our reasonable control.

5.2 Pricing and Fees

All prices listed on our website are in United States Dollars (USD) and are subject to applicable sales tax, delivery fees, and service charges, which will be clearly displayed before you complete your order. Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price, and we will notify you promptly and offer a full refund if payment has already been processed.

5.3 Payment Methods

We accept payment via major credit cards, debit cards, and other payment methods as may be specified on our website from time to time. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge the full order amount, including applicable taxes and fees, to that payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store your full credit card or debit card information on our servers. You agree to provide current, complete, and accurate payment information. You are responsible for any fees charged by your financial institution in connection with a transaction.

5.4 Refunds and Cancellations

Refunds and cancellations are handled on a case-by-case basis in accordance with our customer satisfaction policies. If you are unsatisfied with your order, please contact us as soon as possible at [email protected]. We reserve the right to issue refunds, credits, or replacement orders at our sole discretion. No refunds will be issued for orders that have already been delivered and consumed except where required by applicable law.

6. Intellectual Property Rights

All content available on our website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, data compilations, software, and the overall design and layout of the website (collectively, "Content"), is the exclusive property of Imos Pizza or its licensors and is protected by applicable United States copyright, trademark, trade dress, and other intellectual property laws.

The Imos Pizza name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Imos Pizza. You may not use any of these marks without the prior written permission of Imos Pizza. All other trademarks, service marks, and trade names appearing on our website are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any portion of our Content without our express written consent;
• Modify, create derivative works based on, or adapt our Content;
• Use our Content for any commercial purpose or for any public display;
• Remove or alter any copyright, trademark, or other proprietary notices from our Content;
• Frame or mirror any portion of our website on any other website or platform.

Any unauthorized use of our Content may violate copyright laws, trademark laws, privacy and publicity laws, and other regulations and statutes. We reserve the right to enforce our intellectual property rights to the fullest extent permitted by applicable law.

7. User-Generated Content

Our website may allow you to submit reviews, comments, feedback, photographs, or other content ("User Content"). By submitting any User Content, you grant Imos Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that: (i) you own or have the necessary rights to submit the User Content; (ii) the User Content does not infringe any third-party intellectual property rights, privacy rights, or other rights; and (iii) the User Content does not violate any applicable laws or these Terms.

We reserve the right to remove any User Content at our sole discretion without notice, including content that we determine to be offensive, inappropriate, false, misleading, or otherwise in violation of these Terms.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Imos Pizza. These links are provided solely for your convenience and reference. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or operations of any third-party websites or services. The inclusion of any link does not imply endorsement by us of the linked website or service.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites or services you visit. Your interactions with third-party websites and services are governed solely by the terms and policies of those third parties, and we are not liable for any harm, loss, or damages arising from your use of any such third-party websites or services.

9. Disclaimers and "As-Is" Basis

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS;
• WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR AVAILABILITY OF ANY CONTENT OR INFORMATION ON OUR WEBSITE;
• WARRANTIES THAT ANY ERRORS IN OUR SERVICES WILL BE CORRECTED;
• WARRANTIES THAT OUR WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Food allergies and dietary restrictions are serious matters. While we make every effort to provide accurate ingredient and allergen information, we cannot guarantee that our menu items are free from any specific allergen or that cross-contamination has not occurred during preparation. If you have a severe food allergy or dietary restriction, please contact us directly before placing an order. We strongly encourage customers with known food allergies to exercise caution and consult with our staff.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the fullest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OF OR INABILITY TO USE OUR SERVICES;
• ANY ERRORS OR OMISSIONS IN OUR CONTENT OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES;
• ANY ORDER PLACED THROUGH OUR WEBSITE, INCLUDING BUT NOT LIMITED TO FOOD QUALITY, DELIVERY DELAYS, OR ORDER ERRORS;
• ANY OTHER MATTER RELATING TO OUR SERVICES.

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ANY CASE, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR SERVICES IN THE THIRTY (30) DAYS PRECEDING THE DATE OF THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its affiliates, subsidiaries, and their respective directors, officers, employees, agents, contractors, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to our Services;
• Your violation of these Terms;
• Your violation of any applicable law, regulation, or third-party rights;
• Any User Content submitted by you;
• Your negligence, misconduct, or fraudulent activity;
• Any dispute between you and another user of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of such claims and not to settle any such claims without our prior written consent.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the applicable state in which our business is registered or operates, without regard to its conflict of law principles. To the extent applicable, the parties also acknowledge compliance with the Federal Trade Commission Act (FTC Act), as enforced by the Federal Trade Commission (FTC), governing unfair or deceptive acts and practices in commerce.

If our business operations are based in California or if you are a California resident, your rights may also be governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as other California consumer protection statutes.

Subject to the dispute resolution provisions set forth in Section 13 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us informally and attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services. You may contact us at [email protected]. We will make reasonable efforts to resolve any dispute within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief you are seeking.

13.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal means within thirty (30) days, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved exclusively through binding arbitration administered by a recognized arbitration body such as the American Arbitration Association (AAA) under its applicable Commercial Arbitration Rules, rather than in a court of law.

The arbitrator shall have the authority to grant any remedy or relief that a court of competent jurisdiction could grant, except that the arbitrator shall not have the authority to grant class-wide relief. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Imos Pizza agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Nothing in this Section shall be construed to limit either party's ability to seek such emergency relief.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to all or any portion of our Services at any time, with or without cause, and with or without notice;
• Suspend or terminate your account if we reasonably believe you have violated these Terms;
• Delete your account and any associated data in accordance with our Privacy Policy;
• Refuse service to any person or entity for any reason permitted by applicable law.

Upon termination of your account or access to our Services, the following provisions of these Terms shall survive: Intellectual Property Rights, Disclaimer, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Any outstanding orders will be fulfilled or cancelled as appropriate, and any outstanding payment obligations will remain in effect.

15. Changes to Terms

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our website at imosspizza.rest with a new "Last Updated" date;
• Sending an email notification to the address associated with your account (if applicable);
• Displaying a prominent notice on our website or within the Services.

Your continued use of our Services after any such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of our Services. We encourage you to review these Terms periodically to stay informed of any updates.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions of these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the parties' original intent.

No waiver by either party of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default. The section headings used in these Terms are for convenience only and have no legal or contractual effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and Imos Pizza with respect to your use of our Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and us, whether written or oral, relating to the subject matter of these Terms.

No amendment to or modification of these Terms shall be binding unless in writing and signed by a duly authorized representative of Imos Pizza, except as otherwise provided in the Changes to Terms section above. Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, fire, flood, earthquake, governmental action, civil unrest, war, terrorism, labor disputes, power outages, internet or telecommunications failures, or actions or omissions of third-party service providers. In the event of a force majeure event, we will make reasonable efforts to resume performance as soon as practicable.

19. Accessibility

Imos Pizza is committed to making our website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our website or any of our content, please contact us at [email protected], and we will make reasonable efforts to accommodate your needs.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters related to your order or account, please contact us via email with "URGENT" in the subject line.