Privacy Policy

At Imos Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website imosspizza.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of our website, mobile platforms, in-store services, and any other service offered by Imos Pizza (collectively referred to as "Services"). We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law.

1. About Us

Imos Pizza operates as a food service business in the United States. Our contact details for all privacy-related matters are as follows:

For all privacy-related inquiries, please contact us at [email protected].

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or otherwise interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (stored in encrypted form)
• Payment information (credit card numbers, billing details — processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order or make a purchase through our Services, we collect information related to that transaction, including:

• Items ordered, quantities, and preferences
• Order history and frequency
• Special instructions or dietary requests
• Payment method (type of card, last four digits)
• Delivery instructions and location coordinates (where applicable)

2.3 Usage Data and Technical Information

We automatically collect certain information when you visit or interact with our website or applications, including:

• IP address
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited, time and date of visit, time spent on pages
• Clickstream data and navigation patterns
• Search queries entered on our website
• Error logs and crash reports

2.4 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (desktop, mobile, tablet)
• Device identifiers (such as mobile advertising IDs)
• Hardware model and settings
• Network information
• Location data (with your consent, where applicable)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. For more details, please see Section 8: Cookie Usage of this policy.

2.6 Communications and Feedback

When you contact us via email, phone, customer support forms, or social media, we may collect:

• The content of your messages or inquiries
• Feedback, ratings, and reviews you submit
• Records of correspondence and support tickets

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you choose to log in using a social media account)
• Third-party delivery or food ordering platforms
• Marketing partners and data analytics providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for a variety of purposes related to providing, improving, and promoting our Services. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including delivery and pickup
• Manage your account and maintain accurate records
• Send order confirmations, receipts, and delivery updates
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders and inquiries
• Provide customer support and respond to your requests

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our website and services
• Monitor and enhance website performance and functionality
• Conduct research and analytics to better understand our customers
• Develop new products, menu items, and features
• Personalize your experience on our website and in our communications

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers (with your consent or as permitted by law)
• Deliver targeted advertisements based on your preferences and behavior
• Notify you of new menu items, promotions, and events
• Conduct loyalty and rewards programs
• Conduct surveys and solicit feedback about our Services

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Imos Pizza, our customers, and others
• Respond to legal process, court orders, and government requests
• Detect, investigate, and prevent fraudulent, harmful, or illegal activity

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with select third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our business and providing our Services. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment processors: To securely process your payment transactions
• Delivery partners: To fulfill your food delivery orders
• Cloud storage and hosting providers: To store and manage our data infrastructure
• Email and marketing platforms: To send communications on our behalf
• Analytics providers: To help us understand how our website is used (e.g., Google Analytics)
• Customer support tools: To manage and track customer inquiries

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies or government authorities
• To comply with applicable federal, state, or local laws
• To protect the safety and security of individuals or property

4.3 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize a third-party application to access your account.

4.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, and marketing purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Measures

• Secure Socket Layer (SSL) encryption for all data transmitted through our website
• Encryption of sensitive data at rest, including payment information and passwords
• Firewalls and intrusion detection systems to protect our network infrastructure
• Regular security assessments and vulnerability testing
• Two-factor authentication options for account access

5.2 Administrative Measures

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Confidentiality agreements with employees, contractors, and service providers
• Data breach response and incident management procedures

5.3 Payment Security

We do not store complete credit card numbers on our servers. All payment transactions are processed through PCI DSS-compliant third-party payment processors. We only retain limited payment information (such as the last four digits of your card) for reference and verification purposes.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

6.1 Rights Under U.S. Law

As a food service business operating in the United States, we are subject to applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act with respect to unfair or deceptive trade practices affecting consumers.

For California Residents (CCPA/CPRA Rights):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law (e.g., where we need to retain the information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information. To opt out of sharing for advertising purposes, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

For All U.S. Residents:

Various other states have enacted or are enacting comprehensive consumer privacy laws. Regardless of your state of residence, we endeavor to honor reasonable requests to:

• Access: Obtain a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information under certain circumstances
• Portability: Receive your personal information in a structured, commonly used, machine-readable format
• Objection: Object to or restrict certain processing activities, including direct marketing

6.2 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Emailing us at: [email protected]
• Using the contact form available on our website: imosspizza.rest

We will respond to your request within 45 days of receipt (with the possibility of a one-time 45-day extension where reasonably necessary, with prior notice). We may require you to verify your identity before processing your request to protect your personal information from unauthorized access or deletion.

6.3 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. Authorized agents must provide written authorization or a power of attorney, and we may require you to verify your identity directly with us even when using an authorized agent.

7. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and personalize content and advertisements. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your preferences and activity over time. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period).

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can manage your cookie preferences through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website. For a full explanation of the cookies we use and instructions on how to manage them, please refer to our Cookie Policy, available on our website.

Most web browsers allow you to control cookies through your settings. You can also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures. In some circumstances, we may retain anonymized information that cannot be used to identify you for statistical and analytical purposes indefinitely.

9. Children's Privacy

Imos Pizza's website and Services are not directed to individuals under the age of 18. We do not knowingly solicit, collect, or maintain personal information from children under 18 years of age. If you are under 18, please do not use our Services or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. While our Services are directed at adults (18+), we take all reasonable steps to ensure that minors are not accessing or using our platforms in ways that would involve the collection of their personal data.

10. International Data Transfers

Imos Pizza is based in the United States. If you are accessing our Services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services or providing us with your personal information, you consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy.

When we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with applicable data protection law. These safeguards may include:

• Implementing contractual protections with third-party service providers and partners who handle data outside the United States
• Ensuring that any international transfers comply with applicable U.S. federal and state privacy law requirements
• Monitoring and reviewing the security practices of international service providers

If you have questions about the international transfer of your personal information, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. These may include social media platforms, delivery partner platforms, payment gateways, and promotional partners.

We are not responsible for the privacy practices of these third-party sites and services. We encourage you to review the privacy policies of any third-party site or service you visit. The inclusion of a link on our website does not imply endorsement by Imos Pizza of the linked site or its privacy practices.

Additionally, our website may include social media features (such as Facebook "Like" buttons, Instagram feeds, or Twitter share buttons) that are provided by third-party social media companies. These features may collect your IP address and other information. Your interactions with these features are governed by the privacy policies of the respective social media companies.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, our website does not respond to DNT signals, as there is no universally accepted standard for how companies should respond to such signals. However, you can manage your cookie preferences and opt out of interest-based advertising as described in our Cookie Usage section.

We will continue to monitor developments in the Do Not Track area and update our practices accordingly as standards emerge.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (using the email address on file in your account) if the changes are significant
• Post a prominent notice on our website prior to the change becoming effective

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you must discontinue your use of our Services and may request deletion of your account and associated data by contacting us.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

14. Filing a Complaint

If you have concerns about how we handle your personal information or believe your privacy rights have been violated, we encourage you to contact us first so that we can address your concerns directly and promptly.

14.1 Contacting Us Directly

Please submit your complaint or concern to:

• Email: [email protected]
• Website: imosspizza.rest

We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter within 30 days where possible.

14.2 Filing a Complaint with Regulatory Authorities

If you are dissatisfied with our response or believe we are processing your data unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority:

For residents of other states, you may contact your state's Attorney General office or applicable consumer protection agency. We are committed to cooperating with regulatory authorities to resolve any privacy complaints.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries in a timely and transparent manner.

When contacting us about a privacy matter, please provide sufficient information to allow us to identify your account and understand your request. We may need to verify your identity before processing certain requests to protect the security of your personal information.

This Privacy Policy was last reviewed and updated on April 11, 2026. © 2026 Imos Pizza. All rights reserved.